REFUND AND RETURN POLICY
1. Introduction
Thank you for shopping with us! We value your satisfaction and want to ensure a positive shopping experience. This refund and return policy outlines the rules and procedures for returns, exchanges, and refunds.
2. Eligibility for Refunds
We accept returns and provide refunds under the following conditions:
The item is defective, damaged, or not as described.
The item is returned within 30 days of purchase.
The item is unused, in its original packaging, and accompanied by proof of purchase (receipt or order number).
3. Refund Process
To initiate a refund:
Contact our customer support team via email or phone.
Provide details about the issue and the item you wish to return.
Our team will guide you through the return process.
4. Non-Refundable Items
The following items are non-refundable:w
Gift cards
Downloadable digital products
Perishable goods (e.g., food, flowers)
Custom-made or personalized items
5. Exchange Policy
We offer exchanges for:
Incorrectly shipped items
Defective or damaged items
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
7. Processing Time
Refunds are processed within 5 business days after receiving the returned item.
8. Contact Us
If you have any questions or need assistance, please contact our customer support team at [customer support infosvnl@smartercasual.store